Kérastase Loyalty Club Terms & Conditions

The Kérastase Loyalty Club (the “Program”) is operated by L’Oreal Hong Kong Limited trading in the name of KÉRASTASE (“KÉRASTASE”).

The Program is valid in Hong Kong SAR and Macau SAR only. By participating in the Program, members are deemed to be bound by, and have accepted, these Terms and Conditions.

Membership to this Program, including all loyalty points and membership rewards are not transferrable and shall apply according to these Terms & Conditions and the promotion terms and conditions as may be applicable from time to time.

Customers who have made purchases at KÉRASTASE online authorised retailer and retail stores in Hong Kong SAR and Macau SAR (excluding duty free stores) (“Purchase”) are eligible for joining the Program where members could earn loyalty points.

Membership of the Program shall commence on the date a customer registers with KÉRASTASE with or without Purchase. Customers are eligible to register to the below membership tiers (each a “Tier”) only upon meeting their qualifying conditions respectively as set out below (“Conditions”):

• “Gold” members – qualified upon any Purchase of KÉRASTASE products;

• “Platinum” members – qualified with Purchase of HK$900 / MOP 927 in a single transaction; and

• “Black Diamond” members – qualified with an accumulated Purchase HK$5,800 / MOP 5,974 in the past 12 months.

Each Tier is valid for 12 months (“Tier Term”) from the first date, or the last date, on which a customer meets their respective qualifying Conditions, whichever is later. Each member may only be registered with one Tier at a time and may only enjoy the privileges, rewards and/or promotions for one Tier at a time. Where a member qualifies for registration with more than one Tier during the same period, the member will be considered as a member of the highest qualifying Tier and will be entitled to the benefits applicable for that same Tier only.

Privileges for each Tier, including loyalty points accumulation, shall be determined by KÉRASTASE from time to time in its sole discretion.

Loyalty Points Redemption

Loyalty points awarded under the Program during a calendar year are valid until and including 31 December of that calendar year and will expire and be invalid after 31 December of the same calendar year.

Loyalty points may only be redeemed during designated time period of a calendar year as may be announced by KÉRASTASE. Redemption is only available for members who have Purchase record in the past 12 months. Loyalty points redemption is not considered a Purchase and shall not in itself accrue loyalty points. Loyalty points are not transferrable and cannot be redeemed for cash.

All product redemption can be made in KÉRASTASE retail stores in Hong Kong SAR and Macau SAR (exclude duty free stores) only.

Customers must present original and valid redemption voucher and collecting the gifts at a designated redemption center within three months of receiving notification. Photocopies and expired redemption vouchers will not be accepted. Redemption voucher will be invalid if found damaged or defaced.

Product redemption is valid for specific products only. All redemption gifts cannot be transferred, exchanged, returned or refunded. All loyalty points will not be re-credited, returned or refunded after redemption.

Members are required to present identity proof and verify their identities via One-Time Password or other appropriate verifiable means as maybe required by KÉRASTASE upon redemption of loyalty points at retail stores.

KÉRASTASE may offer other members rewards under the Program from time to time subject to any terms and conditions as applied to it by KÉRASTASE at its sole discretion.

All promotions are valid while stocks last. Gift quantities are limited, while stocks last.

All loyalty points redemptions or promotions are subject to any additional terms and conditions as applicable to it at the time of the promotion.

Any product or gift redemption is only available for members who have made Purchase in past 12 months.

KÉRASTASE reserves the right to modify the redemption gifts/rewards, packaging of the gift or replace the reward item with another product or gift or reward at its sole discretion without prior notice to members.

Use of Your Personal Information

L’Oreal Hong Kong Limited will use members’ personal information collected from participation in the Program in accordance with the Privacy Policy at https://www.kerastase.com.hk/en-hk/privacy-policy-and-pics.

It is voluntary for members to provide their personal information but if they do not, L’Oreal Hong Kong Limited may not be able to provide them with services and/or goods including the benefits of the Program. Members have the right to access or correct their personal data collected by L’Oreal Hong Kong Limited.

General

KÉRASTASE reserves the right to change, limit, modify and/or cancel these Terms & Conditions in whole or in part, or suspend/end the Program at its sole discretion at any time without prior notice, even though such right, change or termination may be less favourable to a member than before. In case of disputes, KÉRASTASE reserves the right of final decision.

Should there be any disputes, KÉRASTASE decision should be final and conclusive.

The rights and obligations of KÉRASTASE under the Program may be assigned or transferred by KÉRASTASE to any other related or unrelated entity at any time, and performance thereafter shall be the responsibility of that entity.

These Terms & Conditions shall be governed by Hong Kong SAR laws and the Hong Kong SAR courts shall have exclusive jurisdiction over any proceedings in connection with the Program.

A Chinese version of these Terms & Conditions is available. In the event of discrepancy, the English version shall prevail.